Period Underwear FAQs | EvaBody

  • How does EvaBody period underwear work?
  • Do they feel any different from regular underwear?
  • How do I choose the right absorbency?
  • Are EvaBody products PFAS-free?
  • Can I wear one pair all day?
  • Why do I feel wet when wearing my EvaBody underwear?
  • Can I wear EvaBody period underwear overnight?
  • Can I use them alongside a menstrual cup or tampon?
  • Can EvaBody period underwear be used for bladder leaks?
  • How many pairs of EvaBody underwear do I need?
  • How do I wash my EvaBody underwear?
  • How long can EvaBody underwear last?
  • Can I wear EvaBody period underwear on its own?
  • What payment methods do you accept?
  • Where is my refund?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Can I return or exchange an item?

Understanding period underwear

How does EvaBody period underwear work?

EvaBody period underwear uses a four-layer protection system designed to absorb period fluid while helping you feel dry, comfortable and protected.

  1. A moisture-wicking top layer draws fluid away from your skin.
  2. An absorbent core captures and securely holds the fluid.
  3. A leak-resistant barrier helps prevent fluid from reaching your clothing.
  4. A soft outer fabric gives each pair the comfortable look and feel of everyday underwear.

The absorbent capacity and protective coverage vary between styles. Learn more on our How It Works page.

 

Do they feel any different from regular underwear?

The absorbent gusset is slightly thicker than regular underwear, but EvaBody styles are designed to feel soft, flexible and comfortable without the bulky feeling of a disposable pad.

The thickness and coverage may vary according to the style and absorbency level.

How do I choose the right absorbency?

Choose your absorbency according to your individual flow:

  • Light Flow — for spotting, lighter days, discharge or backup protection
  • Moderate Flow — for regular-flow days
  • Heavy Flow — for heavier-flow days and additional protection
  • Super Absorbency — for your heaviest days, overnight wear and selected styles suitable for light bladder leaks

Your flow can change throughout your cycle, so you may find that a combination of absorbencies works best.

Not sure where to start? Take our Find Your Match quiz →

Are EvaBody products PFAS-free?

Yes. EvaBody period underwear styles have been independently tested and confirmed PFAS-free. They are also made using OEKO-TEX® STANDARD 100 certified fabrics, which are tested for harmful substances.

This gives you additional confidence in the materials you wear close to your body.

Can I wear one pair all day?

EvaBody period underwear can generally be worn for several hours, but how long you can wear one pair depends on your flow, the absorbency level you choose and your individual needs.

EvaBody offers four protection levels:

  • Light Flow — for spotting, lighter-flow days, discharge or backup protection
  • Moderate Flow — for regular-flow days
  • Heavy Flow — for heavier-flow days and additional protection
  • Super Absorbency — for your heaviest days, overnight wear and selected styles suitable for light bladder leaks

On heavier days, check your underwear regularly and change into a fresh pair if you notice dampness or feel that it is nearing capacity. On lighter days, one appropriately matched pair may comfortably last from morning to evening.

Not sure which absorbency is right for you? Take our Find Your Match quiz.

Why do I feel wet when wearing my EvaBody underwear?

Dampness can indicate that the underwear is nearing its absorbent capacity and should be changed. It may also mean you need a higher absorbency or a closer fit around the gusset and leg openings.

Change into a fresh pair and review the product’s absorbency and sizing. If the problem continues, contact us and we can help you choose a more suitable option.

Can I wear EvaBody period underwear overnight?

Yes, selected EvaBody styles can be worn overnight. Heavy Flow and Super Absorbency styles generally provide the strongest protection, while some Moderate Flow styles may be suitable depending on your overnight flow.

Choose an absorbency matched to your needs and change into a fresh pair before going to bed. Individual wear time and capacity will vary.

Can I use them alongside a menstrual cup or tampon?

Yes! Many of our customers use EvaBody underwear as a backup layer alongside a menstrual cup or tampon, especially on heavier days or for added overnight security. They work beautifully as a standalone product or as extra peace of mind when using other period products.

Can EvaBody period underwear be used for bladder leaks?

Selected EvaBody styles may also help manage light bladder leaks, discharge and everyday backup protection.

Suitability depends on the amount of leakage, fit and position of the absorbent panel. Check the individual product description before purchasing. EvaBody period underwear is not a substitute for professional medical advice or specialist incontinence products where these are required.

How many pairs of EvaBody underwear do I need?

This depends on your flow, cycle length and how frequently you plan to wash them.

Many customers begin with three to five pairs. A larger rotation of five to seven pairs can make it easier to move through a full cycle without frequent washing, particularly because more absorbent styles may take longer to air dry.

Your underwear should always be completely dry before being worn again.

How do I wash my EvaBody underwear?

Before your first wear

Wash your EvaBody underwear on a cold or gentle cycle at a maximum of 30°C using mild detergent, then air dry completely. This helps prepare the absorbent layers for use.

After each use

  1. Rinse in cold water until the water runs mostly clear.
  2. Machine wash with similar colours on a cold or gentle cycle at a maximum of 30°C.
  3. Use a mild laundry detergent.
  4. Gently reshape and air dry completely.

Do not use fabric softener, bleach, dryer sheets or harsh stain removers. Do not tumble dry, iron or dry clean.

Read our complete Care Instructions.

How long can EvaBody underwear last?

With proper care, EvaBody underwear typically lasts between 6 months and 2 years, similar to regular underwear. Longevity depends on how frequently they are worn and how carefully they are laundered.

Following our wash instructions (cold rinse, delicate cycle, hang dry, no bleach or fabric softener) is the single biggest factor in extending their lifespan. Treat them well and they'll look after you in return.

Can I wear EvaBody period underwear on its own?

Yes. EvaBody period underwear is designed to be worn on its own when you choose an absorbency suited to your flow.

It can also be worn as backup protection alongside a tampon or menstrual cup, particularly on heavier days, overnight or while you’re becoming familiar with your flow and the capacity of your chosen style.

Individual needs vary, so check your underwear regularly when trying a new absorbency for the first time.

Payment

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • PayPal
  • Afterpay
  • Apple Pay
  • Google Pay

If you choose to pay with PayPal or Afterpay, you will be securely redirected to their website to complete your payment. Once your transaction has been processed, you will automatically be returned to our website to finalise your order.

 

 

Where is my refund?

Once your refund has been approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the payment into your account.

We’ll notify you by email when your refund has been issued. If more than 15 business days have passed since your refund was approved, please contact us at info@evabodyco.com.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account; however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@evabodyco.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically cancel orders only if there’s a stock issue or you’ve asked us to. Please accept our apologies if your order is cancelled due to an issue on our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

 

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@evabodyco.com, we may be able to cancel your order before it’s processed. 

Can I alter my order?

We're sorry, but once your order has begun processing, we're unable to make any modifications to it. Should you wish to purchase a greater quantity or an additional product, we kindly ask that you place a new order online.

 

When will my order arrive?

Orders are normally dispatched from our warehouse within 3 business days. During peak periods, please allow up to 6 business days for dispatch.

Once dispatched, standard delivery generally takes 7–14 business days, depending on your location. Shipping timeframes are estimates and may be affected by customs clearance, border processing or other carrier delays.

You will receive your tracking details by email as soon as your order has been dispatched. If your order has not arrived within the expected timeframe, please contact us at info@evabodyco.com, and we’ll be happy to look into it for you.

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What countries do you ship to?

We ship to most regions worldwide. 

 

How much is shipping?

Limited-time offer: Standard shipping is currently free on all orders.

Our usual country-specific free-shipping thresholds and rates will apply after the promotion ends. See our Shipping Information page for the current offer, normal thresholds and delivery details.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

We want you to love your EvaBody underwear. If something isn't right, here's how we can help. 

Because period underwear is an intimate hygiene product, we do not accept returns or offer refunds for change of mind, personal preference or incorrect size selection where the size ordered was correctly supplied.

However, your first EvaBody order is covered by our First Order Size Guarantee. If your first order doesn’t fit as expected, contact us within 14 days of receiving it with your order number and the size you need.

We’ll send you one complimentary replacement pair of the same product in a different size, subject to availability. The guarantee is available once per customer, and you can keep your original pair—no return is required.

If your item arrives damaged, faulty or incorrectly supplied, contact us within 14 days at info@evabodyco.com with your order number, a description of the issue and clear photos.

Statutory consumer rights may also apply depending on your location. Please see our Returns & Refunds Policy for complete details.